Terms & Conditions
Sleepy Bears FZCO
Last updated: January 2026
These Terms & Conditions (“Terms”) apply to all services provided by Sleepy Bears FZCO (“Sleepy Bears”, “we”, “us”, “our”). By using our website, contacting us, or engaging our services, you agree to these Terms.
Please read them carefully.
1. About Sleepy Bears
Sleepy Bears FZCO is a sleep consultancy business providing personalised sleep support and guidance for babies and young children.
We offer gentle, responsive, evidence-based sleep support tailored to each family.
2. Scope of Services
Our services may include:
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Discovery calls
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One-to-one sleep consultations
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Written sleep plans
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Ongoing follow-up support via email or WhatsApp (where applicable)
All advice and support provided is educational and supportive in nature and does not replace medical advice.
3. Medical Disclaimer
Sleepy Bears is not a medical service.
We do not diagnose medical conditions or provide medical treatment.
If your child has a medical concern or underlying health condition, you should seek advice from a qualified healthcare professional before making changes to sleep routines.
Parents and caregivers remain fully responsible for their child’s wellbeing and safety at all times.
4. Client Responsibility
By engaging our services, you confirm that:
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You are the parent or legal guardian of the child
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You have provided accurate and complete information
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You understand that sleep progress can vary and results are not guaranteed
Sleep outcomes depend on many factors, including consistency, child temperament, development, and family circumstances.
5. Payments
All services provided by Sleepy Bears FZCO must be paid for in full before any services begin.
This includes (but is not limited to):
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Discovery calls where applicable
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One-to-one consultations
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Preparation of sleep plans
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Written guidance, resources, or follow-up support
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No calls will be scheduled, and no plans or written materials will be prepared or shared, until payment has been received in full.
Prices and payment details will be clearly communicated before booking. Once payment has been made and services have commenced, refunds are not typically available, except in exceptional circumstances at our discretion.
6. Cancellations & Rescheduling
Discovery calls
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If you need to reschedule, please provide as much notice as possible
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Missed calls without notice may not be rebooked
Consultations & packages
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Once a consultation or package has begun, refunds are not typically available
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If exceptional circumstances arise, these will be considered on a case-by-case basis
7. Communication Boundaries
Where WhatsApp or email support is included:
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Support is provided during agreed hours only
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Responses may not be immediate
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Emergency support is not provided
For urgent medical or safety concerns, please contact appropriate emergency or healthcare services.
8. Intellectual Property
All materials provided by Sleepy Bears, including:
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Sleep plans
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Written guidance
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PDFs, documents, and resources
are for personal use only and may not be shared, copied, or distributed without written permission.
9. Limitation of Liability
To the fullest extent permitted by law:
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Sleepy Bears FZCO shall not be liable for indirect or consequential loss
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We are not responsible for outcomes resulting from incomplete or inaccurate information provided by clients
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Implementation of sleep advice is always at the parent’s discretion
10. Privacy & Data Protection
Personal information is handled in accordance with our Privacy Policy, which explains how we collect, store, and protect your data.
11. Governing Law
These Terms are governed by the laws of the United Arab Emirates, without prejudice to any mandatory consumer protections applicable in your country of residence.
12. Changes to These Terms
We may update these Terms from time to time.
The most current version will always be available on our website.
13. Contact Information
If you have any questions about these Terms, please contact: